In order to better meet the needs of its customers, S.T. Dupont (hereinafter referred to as the "Company") has set up an online sales system alongside its stores and distribution network, offering a selection of S.T. Dupont items.

These general terms and conditions of sale apply to all sales of items bearing the Company's brand concluded remotely via the Company's website, identified by its domain name: https://int.st-dupont.com/ (hereinafter referred to as the "Website"):

• When an order is placed by individual customers acting as consumers (within the meaning of law and case law) and having their habitual residence in Austria, Belgium, Denmark, Estonia, Finland, Luxembourg, Malta, the Netherlands, Norway, Portugal, Switzerland and Sweden;
• When an order is placed by the same individual customers for their own account or for delivery to third parties of their choice, who also have their habitual residence in the same regions and are considered consumers (within the meaning of law and case law).

Any sale of items bearing the Company's brand via the Website is subject to these general terms and conditions of sale, which the customer hereby accepts. These general terms and conditions of sale may be amended and updated, while the conditions applicable to an order placed by a customer for an item are those in force on the date of the order.

These general terms and conditions of sale may be electronically downloaded by any person visiting the Website and may be copied and printed by the customer; these general terms and conditions of sale will be applicable in the form in which they are provided on the Website. If these general terms and conditions of sale remain publicly accessible via other websites or by any other means after having been removed from the Website, they will no longer be binding on the Company.

S.T. Dupont, a limited liability company with a board of directors and a supervisory board, with share capital of €26,213,977.80, registered in the Paris Trade and Companies Register under number B 572 230 829.

Registered office: 92 boulevard du Montparnasse – 75014 Paris – France.

French VAT number: 79 572 230 829.

Email address: service-client@st-dupont.com.

Phone: +33 (0) 1 55 90 33 33 - Fax: 01 53 91 30 80.

Publication Director: Alain Crevet.

Hosting is provided by Shopify, whose registered office is located at 126 York St. Ottawa, ON K1N 5T5, Canada.

The technical development of S.T. Dupont's website is carried out by LobsTTer, a Shopify Plus agency https://lobstter.com.

In accordance with applicable legal and regulatory requirements, information (name, definition, representations of items, detailed description: properties, characteristics and composition, etc.) concerning all items offered for online sale and bearing the Company's brands is available in all S.T. Dupont stores and distribution networks, or on the Website.

It is specified that due to differences in screen settings, the colours of items whose photos are published on the website may not exactly match the actual colours. More generally, the Company cannot be held liable for the following:

• Any interruptions or delays in access to or use of the Website due to maintenance work, technical failures, a force majeure event, third-party intervention or circumstances of any nature over which S.T. Dupont has no control;
• The temporary inability of the customer or the Company to access the Website due to circumstances beyond S.T. Dupont's control, such as computer failures, internet network interruptions or problems related to the equipment used by the customer to access the internet.

4.1 Orders

Telecommunications costs incurred when accessing the internet and using the Website are borne by the customer. To purchase a product when placing their first order, customers will need to open an account and complete an order form, filling in the required fields, so that their selection can be processed by the Company. In the event of prolonged inactivity during the session, any selection made by the customer prior to that inactivity may no longer be available. Customers will be asked to restart the product selection process from the beginning. All steps required to complete the sale will be specified on the Website. Before finalising their order, customers will have the opportunity to review the details of their order and the total price, as well as to correct any errors, before confirming the order to express their acceptance. After the customer has confirmed their order, the Company will acknowledge receipt by email. However, the sale will only be deemed final once the order confirmation has been sent to the customer by the Company. Only shipped items will be charged, along with shipping costs.

We only accept orders from customers aged 18 and over. We only sell our products to consumers. Your order on our Website must not be placed on behalf of a commercial activity and must be placed strictly for your personal use. We will acknowledge receipt of your order without delay by sending a confirmation email, but this confirmation email does not constitute acceptance of your order. Your order will only be accepted once it has been shipped, and you will receive a shipping confirmation email. Our acceptance of your order will take place when we send you an email informing you that we have accepted and shipped your order, at which point a contract will be formed between you and us. If exceptionally we are unable to accept your order for reasons beyond our control, we will inform you in writing and will not charge you for the product. We will assign an order number to your order and communicate it to you when we accept your order. It will be helpful if you provide us with the order number whenever you contact us regarding your order.

Prices displayed on the Website are in euros and include all taxes, but do not include shipping costs. The prices charged are those in force on the date of the order.

Shipping costs for items will be automatically displayed on the Website upon confirmation of the shipping method (express or standard mail) and the delivery country chosen by the customer, and will be communicated again to the customer upon confirmation of their order by email.

Upon delivery, customers will receive written confirmation of the price paid and the shipping costs charged for each item. The invoice is available in the customer's account.

We accept payments by Visa, MasterCard or American Express credit card and PayPal. The order will only be confirmed if the goods are available, and the transaction will be immediately charged to the customer's bank card after verification of the card details, upon receipt of the debit authorisation from the issuer of the bank card used by the customer. By providing their bank card number and the information indicated below, customers authorise S.T. Dupont to charge their bank card for the total amount of their order (including taxes and shipping costs). To this end, customers guarantee that they are the holder of the bank card to be charged and that the name on the card is their own. They then provide the sixteen-digit number and expiry date on the front of the bank card, as well as the security number on the back, in a secure payment system. If for any reason the amount due cannot be charged to the customer's account, the electronic purchase process will be cancelled. Payments on our Website are processed online by the relevant banking organisations using solutions provided by Ingenico, a third party based in France that enables us to accept and manage payments, combat fraud and secure payment data. Your personal information, including your name, email address, delivery details, phone number, order details and credit or payment card information will be disclosed to and used by Ingenico solely for the purpose of providing anti-fraud services on our behalf and on behalf of its own customers, as further detailed in our Privacy Policy. To combat online fraud, S.T. Dupont has chosen to use the 3D Secure system. The 3D Secure standard is based on the principle of requesting additional information known to the bank and the cardholder during a transaction. This enables strong authentication of customers making online payments. When a payment is made on a merchant site displaying the "MasterCard Secure Code" and "Verified by Visa" logos, a new window appears requesting the payer's personal information. Each bank is free to choose its own authentication method. The information entered is verified to ensure that the person carrying out the transaction is indeed the holder of the card being used. If you do not yet have your confidential 3D Secure code, we encourage you to contact your bank. This authentication process is mandatory, and any refusal or incorrect entry of the payer's personal information will result in the cancellation of the transaction. The display of the payment receipt in the customer's web browser indicates that the payment has been accepted and that the customer's bank card has been charged. Any outstanding amount due to fraudulent use of a bank card will result in the information associated with the order being recorded in a "payment incidents" file. A false declaration or any other anomaly may also be handled separately. If for any reason (opposition, refusal by the card issuer, etc.) the amounts due for payment by the customer cannot be charged, the online purchase process will be immediately cancelled.

Items may only be delivered to:

• The customer's habitual address;
• A collection point selected by the customer at the time of ordering;
• The delivery address provided by the customer at the time of ordering, provided that this address corresponds to the habitual address of a third-party beneficiary chosen by the customer and habitually resident in Austria, Belgium, Denmark, Estonia, Finland, Luxembourg, Malta, the Netherlands, Norway, Portugal, Switzerland and Sweden.

Notwithstanding the foregoing, delivery cannot under any circumstances be made to a hotel, PO box or any other temporary address. In this regard, customers agree to provide the correct address of their habitual residence when confirming an order. When placing an order for delivery to a country other than metropolitan France, the customer is the importer of the product(s) concerned. Customs duties or other local taxes, import duties or state taxes may be payable. These will be borne by the customer, who will be solely responsible for them. Items will be delivered to the delivery address provided by the customer after registration of the order amount. The Company will deliver the ordered items by standard or express mail, according to the customer's choice. It is stipulated that any reshipment of an order due to the customer's absence at the delivery address at the agreed time and date will result in the customer being charged the reshipment costs borne by the Company. Delivery will only be made to Austria, Belgium, Denmark, Estonia, Finland, Luxembourg, Malta, the Netherlands, Norway, Portugal, Switzerland and Sweden.

Ordered products remain the property of S.T. Dupont until full payment has been received by S.T. Dupont.

However, the customer assumes the risks (including loss, theft or damage) regarding the goods delivered from the date of actual delivery.

The Company's products and brands, whether figurative or not, and more generally all other brands, illustrations, images, designs, models and logos appearing on the Company's products sold online, their accessories or packaging, whether registered or not, are and will remain the exclusive property of the Company. Any total or partial reproduction, download, modification or use of these brands, illustrations, images and logos, designs and models for any purpose and on any medium, without the prior explicit written consent of the Company, is strictly prohibited. The same applies to any combination or merger with any other brand, symbol, logo or, more generally, any distinctive sign intended to form a composite logo.

The information provided by the Customer is essential for the processing and dispatch of orders, as well as for the issuance of invoices and warranties. Failure to provide this information will result in the cancellation of the order. By registering on the website, the Customer undertakes to provide the Company with accurate and truthful personal information. Any false information is contrary to these General Terms and Conditions of Sale and the Website's Terms of Use. In accordance with Regulation (EU) 2016/679 of 27 April 2016 on the protection of personal data (GDPR) and the amended French "Data Protection" Act, the Customer has the right at any time to access, rectify, erase, restrict processing, object and port their data. They may also define instructions regarding the fate of their data after their death. These rights may be exercised, subject to proof of the applicant's identity, by sending a written request to: S.T. Dupont – Sales Administration – 92 Bd du Montparnasse, 75014 Paris. If the Customer has given their consent upon registering on the website, they may receive promotional communications (new products, exclusive offers, events, etc.). They may withdraw their consent at any time and unsubscribe from these communications by clicking on the link provided for this purpose in each email or by contacting customer services at the above address. The data collected is intended exclusively for the Company. It is processed confidentially and securely, in accordance with applicable legal and regulatory provisions. The Customer is informed that they also have the right to lodge a complaint with the competent supervisory authority (the CNIL in France).

Customers may exercise their right of withdrawal within fourteen (14) full days from the date of receipt of their items, without having to provide a reason. During this period, they may return the delivered items in their original packaging and in perfect condition, complete (with the case, accessories, instructions, warranty, etc.) and accompanied by the delivery note.

Model withdrawal form:

Please complete and return this form to us if you wish to withdraw.

To the attention of:

S.T. DUPONT

E-commerce Customer

CEVA LOGISTICS

23 rue des combes

38290 Satolas-et-Bonce – France

Email: service-client@st-dupont.com

I hereby notify you of my withdrawal from the contract for the sale of the item(s) below:

Ordered on: / / (DD/MM/YYYY)

Received on: / / (DD/MM/YYYY)

First name Last name

My address: \ City: Postcode \ Country \ \

Signature

Date / / (DD/MM/YYYY)

Customers may request a prepaid return label from our customer service and return the item to the following address: S.T. Dupont – E-commerce Customer – BSL, 9 - 11 Chemin de la fonderie, 69740 Genas – France. It is the customer's responsibility to retain proof of such return. The Company recommends that items be returned by registered mail or by any other means providing a specific date, as the costs and risks of the return will in all cases be borne by the customer. The customer will be refunded the full amount paid, including delivery costs, without undue delay and at the latest within 14 days from the date on which the Company is informed of the customer's decision to withdraw. However, the Company may defer the refund until the items have been recovered or until the customer has provided proof of their dispatch, whichever comes first. The customer's liability may be incurred in the event of depreciation of the items resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of said items. The right of withdrawal does not apply to items made to the customer's specifications or clearly personalised.

Customers must ensure that the items delivered to them correspond to the order they have placed. All delivery defects such as:

• damaged packaging;
• missing products;
• damaged products;
• products not corresponding to the order must be notified to the Company by email sent to the following address: service-client@st-dupont.com, explaining the delivery defect.

Once the Company has given its agreement, customers must return the items in question in their original packaging, in perfect condition, complete (with the case, accessories, instructions, warranty, etc.) and accompanied by the delivery note and return form, to the following address: S.T. Dupont – E-commerce Customer – CEVA LOGISTICS
23 rue des combes - 38290 Satolas-et-Bonce – France

– France.

No return will be accepted without a duly completed return form. It is the customer's responsibility to retain proof of such return. The Company recommends that items be returned by registered mail or by any other means providing a specific date, as the costs and risks of the return will be borne by the Company if the non-conformity of the item claimed by the customer is confirmed. If exchange of the returned item is not possible, the refund of the price charged for non-conforming items returned will be made via a credit to the bank card used to pay for the order in question, upon receipt of the goods or proof of their return by the customer and at the latest within fourteen days thereafter.

The Company will not be liable for the total or partial non-performance of its obligations regarding the order placed by the Customer, if such non-performance is due to an event constituting a case of force majeure, as defined under substantive law.

The Company will inform the customer of these unforeseeable circumstances or force majeure within seven days of their occurrence. If this suspension of the Company's obligations continues for more than one month, the customer will have the right to cancel their current order and will be refunded by the Company as soon as possible via a credit to the bank card used to pay for the order.

A waiver by the Company of the obligation to perform any of the provisions of these general terms and conditions of sale shall not constitute a waiver of the right to require performance of such provision in the future, in whole or in part.

In order to process the customer's order and with a view to better understanding their needs and personalising the services offered on the Website, the Company uses cookies. A cookie is a file stored on the customer's computer hard drive to indicate that they have visited the Website. Cookies store the duration of customers' visits to the Website, their identity (through their email address and password) and the contents of their shopping cart.

Once logged out of the Website, this information will be stored for a period of thirty (30) days before being permanently deleted. Customers may object to the storage of cookies when configuring their internet browser. They will then forfeit any personalisation of the service offered to them on the Website.

If any provision of these general terms and conditions of sale were to be declared null and void, in whole or in part, the other provisions, as well as the rights and obligations arising from these general terms and conditions of sale, would remain unchanged and would continue to apply.

The GTC and the contracts concluded thereunder are governed by French law, to the exclusion of the Vienna Convention on the International Sale of Goods.

The items sold are guaranteed to comply with the specifications and characteristics described in the product sheets published on the website as well as on their packaging and instructions for use. Items are guaranteed against any defects of conformity and hidden defects under the conditions provided for by the Civil Code (articles 1641 to 1648) and, for consumer or non-professional customers, under the conditions provided for by the Consumer Code (articles L.217-1 et seq.).

The consumer has a period of two years from the delivery of the goods to obtain the implementation of the legal guarantee of conformity in the event of a defect of conformity appearing. During this period, they are only required to establish the existence of the defect of conformity and not the date of its appearance.

When the sales contract provides for the supply of digital content or a digital service on a continuous basis for a period of more than two years, the legal guarantee applies to that content or service throughout the intended supply period. During this period, the consumer is only required to establish the existence of the defect of conformity affecting that content or service, and not the date of its appearance.

The legal guarantee of conformity requires the professional, where applicable, to provide all updates necessary to maintain the conformity of the goods. It also gives the consumer the right to repair or replacement of the goods within thirty days of their request, free of charge and without major inconvenience to them.

If the goods are repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee. If the consumer requests repair of the goods but the seller imposes replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement.

The consumer may obtain a reduction in the purchase price while keeping the goods, or terminate the contract and receive a full refund in exchange for returning the goods in the following cases:

1. The professional refuses to repair or replace the goods.
   
2. The repair or replacement takes place after a period of thirty days.
   
3. The repair or replacement causes a major inconvenience to the consumer, in particular when the consumer definitively bears the costs of recovering or removing the non-conforming goods or the costs of installing the repaired or replacement goods.
   
4. The non-conformity of the goods persists despite an unsuccessful attempt to bring them into conformity.
   

The consumer also has the right to a reduction in price or termination of the contract when the defect of conformity is sufficiently serious to justify either of these options immediately. In such cases, they are not required to first request repair or replacement. However, they cannot obtain cancellation of the sale if the defect of conformity is minor.

Any period during which the goods are immobilised for repair or replacement suspends the remaining guarantee until the reconditioned goods are delivered.

The rights mentioned above result from the application of articles L.217-1 to L.217-32 of the Consumer Code. A seller who acts in bad faith to obstruct the implementation of the legal guarantee of conformity may be subject to a civil fine of up to €300,000 or 10% of their average annual turnover (article L.241-5 of the Consumer Code).

The consumer also benefits from the legal guarantee against hidden defects provided for by articles 1641 to 1649 of the Civil Code for a period of two years from the discovery of the defect. This guarantee entitles the holder to a reduction in price if the goods are retained, or to a full refund in exchange for returning the goods.

Warranties are exercised with the Company by contacting customer services:

• by phone at +33 (0)1 55 90 33 33
  
• by post to the following address: 92, boulevard du Montparnasse, 75014 Paris
  
• by email at: service-client@st-dupont.com
  

They enable the customer to obtain in particular the repair or replacement of the non-conforming or defective item in accordance with the legal provisions.

The following are excluded from the warranty:

1. Deterioration or damage to items resulting from normal wear and tear.
   
2. Any defects that may result from improper maintenance, misuse, use not in accordance with maintenance specifications, or modifications or repairs carried out by the customer or a third party.
   
3. Deterioration or damage caused by external objects or events.
   
4. Accessories to items and consumables, including in particular gas refills, pen refills, cases, etc.
   

The warranties mentioned above may vary depending on the customer's country of habitual residence.

As S.T. Dupont is subject to Extended Producer Responsibility (EPR), it is registered with CITEO and has obtained the following unique identifier (UIN): FR218204_01HCSG issued by ADEME (the French Environment and Energy Management Agency) (article R541-173 of the Environmental Code).

The customer is informed of their right to register free of charge on the telephone canvassing opt-out list in order not to be subject to commercial prospecting by telephone (information relating to this system is available at http://www.bloctel.gouv.fr/).

S.T. Dupont informs the customer of the availability of spare parts essential for the use of items in the product sheets. S.T. Dupont does not guarantee the availability of spare parts.